Return & Refund Policy

At Scuffers España, we want you to have a positive and convenient shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the process for requesting a return, exchange, or refund.

Returns

If you wish to return an item, please contact our customer service team within the applicable return period for your order.

To be eligible for a return, products should generally be:

Unworn and unused
In their original condition
Free from stains, damage, or alterations
Returned with original tags and packaging where applicable

Please make sure returned items are packaged securely to prevent damage during transportation.

How to Request a Return

Before sending an item back, please contact us first.

Email: info@scuffersespana.es

When contacting us, please provide:

Your full name
Order number
Product name
Reason for the return
Photos if the product is damaged or faulty

Our team will review your request and provide the relevant return instructions.

Refunds

Once we receive your returned item, it may be inspected to confirm that it meets the applicable return requirements.

If your return is approved, the refund will normally be processed using the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or bank.

Damaged or Faulty Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs of the issue. Our team will review the situation and provide an appropriate solution.

Your applicable statutory consumer rights remain unaffected by this policy.

Incorrect Items

If you receive an item that does not match your order, please contact us at:

info@scuffersespana.es

Please provide your order number and details of the item received so that we can assist you.

Exchanges

If you would like to exchange an item for another size or product, please contact us before returning it.

Exchanges are subject to availability. If the requested replacement is unavailable, an eligible refund may be offered.

Sale Items

Sale and discounted products may have specific return conditions. However, applicable consumer rights relating to faulty, defective, or incorrectly described products are not affected.

Return Shipping

Return shipping arrangements and costs may depend on the reason for the return and applicable consumer rights.

If you have received a faulty, damaged, or incorrect product, please contact us before sending it back so that we can provide the appropriate instructions.

Important Information

Please do not send a return without contacting us first. This helps us identify your order and process your return correctly.

We recommend keeping your return postage receipt or tracking information until your return has been successfully processed.

Nothing in this policy is intended to limit your statutory consumer rights.

Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact Scuffers España: